Returns and refunds
If the goods are damaged during delivery, please inform us immediately at firstname.lastname@example.org. Please, provide photo and video of unpacking and photos of damages. In case of approving a return or an exchange, we send you a confirmation email with an approval number.
We will accept the return of a product if you discover manufacturing defects or there is problem with the product within 7 days after receiving the item.
Items that are eligible for return, exchange must be in their original pack, in a new condition and without any marks of using. Returns must be initiated within 21 days of receiving the item.
Customers are responsible for all return shipping fees. SABO concept is not responsible for returned products that are lost or damaged in a back transit.
Original shipping fees will not be reimbursed.
Please, take into consideration there are 5-10 business days for your request to be processed once it has been received.
To initiate a return or exchange of a product, please email us at email@example.com. Kindly include your order number, item name, and reason of return or exchange, photo and video if needed.
Order cancellations may be possible if you contact us within 3 hours after your order being placed. Please, wait 24 hours to assure your order is eligible to cancel.
Shipping return policy
We are glad to refund, exchange items within 21 days of receiving items (if they meet mentioned above criteria regarding pack and appearance).
All returned items must be unused, in their original packaging and accompanied a return approval number.
All items will be scrutinized upon arrival and evaluated for a refund. Customer is responcible for returned items until they reach our stock. Please, pack you parcel securely to prevent any damage of the item. Tracking is highly recommended. Any items damaged on its back way will not be refunded. Products returned by mistake as well.
Please note that customer is responsible for back and original delivery fees.
For more inquiries, please contact us firstname.lastname@example.org